Source · Select Committees · Public Accounts Committee
Recommendation 22
22
In the written evidence we received, people described opaque and inconsistent decision-making, painting a picture...
Conclusion
In the written evidence we received, people described opaque and inconsistent decision-making, painting a picture of an arbitrary and unreliable system. They stated that support was reduced or removed without a clear rationale, change in need, and sometimes without warning. Employers and organisations that support disabled people’s employment also raised concerns about inconsistent decision-making, with different case managers often making very different decisions for similar customers.38