Recommendation 4

NHS England has overloaded GPs, who have limited capacity, with new and expanding priorities. NHSE has prioritised improving patients’ access and digital access to general practice. It recognises that pushing to improve one aspect of care inevitably causes consequences to appear elsewhere, in this case, support for people with frailty.NHSE is looking at interventions that could be done by other healthcare professionals in primary care. For example, NHSE is looking to step up the clinical service provided by community pharmacists including undertaking medication reviews for people with frailty, rather than being just a dispensing service. If this is to be case, community pharmacists must be properly funded to do this work. The Committee is reporting separately on the New Hospital Programme which makes assumptions about the level of work that will be shifted to primary care and which is heavily dependent on more care being delivered in the community. We expect the Department to demonstrate joined-up thinking on capacity and patient flows for primary, community and acute services. recommendation a. NHS England should set out the basis on which it considers GPs and general practice have the capacity to deliver the full ranges of services and responsibilities expected from them. 3 b. Alongside this, NHS England should write to the Committee with details on what they have done to assess of the expected impact of new and expanding priorities on continuity of care for patients with frailty and for digitally excluded patients with frailty. c. NHS England and the Department of Health & Social Care should also set out how neighbourhood health teams will share responsibilities and balance the load of assessing and supporting people with frailty.