Select committee: Public Accounts Committee
Conclusion 7
50th Report - Local bus services in England
Published 29 Oct 2025
Addressed to HM Treasury
Public Accounts Committee Local bus services in England All items in this report Report on parliament.uk ↗ Inquiry on parliament.uk ↗
Conclusion (the committee's words)
Bus passenger experience is variable across the country in part due to patchy implementation of technology. The Department’s open data system should enable bus passengers to access real-time information for any bus in England, but this does not match bus users’ experience. Only 16% of respondents to a recent bus user survey had access to live updates at their bus stop. Some areas have introduced QR codes at bus stops to facilitate access to real-time information on bus locations. Others are using technology to prioritise buses at busy junctions. The Department has supported trials of demand-responsive transport in 17 rural areas, where smaller buses or taxis provide a link from villages into local towns, with users requesting journeys via an app. There are opportunities to use technology to improve bus services for everyone, but care must be taken to prevent digital exclusion. 6 recommendation The Department should, within six months, write to the committee explaining how it is helping all local transport authorities implement improvements for bus passengers through better use of technology. 7 1 Approach to funding bus services and monitoring outcomes achieved Introduction
From: Public Accounts Committee, 50th Report - Local bus services in England (HC 892), 29 October 2025
Government response
Latest Treasury Minutes progress report to the Committee of Public Accounts on the Fiftieth Report of Session 2024-26
The government responded to the whole report on 4 June 2026 (deadline 29 December 2025).
Treasury minutes: Government response to the Committee of Public Accounts on the Fiftieth report from Session 2024-26
Published 19 January 2026.
Summary written by Accountability Index from the government's response. It is not the government's own words.The government states that it "agrees" with each of the Committee's recommendations, while saying it does not think it would be appropriate to set quantitative targets for national outcomes.
- On the vision for buses, the department intends to publish a summary of its vision and intended outcomes "in the next few months", but does not think quantitative national targets would be appropriate because they "would prejudge local choices and trade-offs".
- On funding, the Local Authority Bus Grant began consolidating funding in 2025-26; the Bus Services Fund is not ring-fenced, but funding letters will set an expectation that it is spent on eligible bus schemes, otherwise it "could be clawed back or reduced in future".
- On performance, the department gives a target implementation date of December 2026 for its outcomes framework and says it has been testing a basket of indicators with authorities through a 'Bus Indicator Pilot'.
- On concessionary travel, the department "will write to the Committee" within six months on barriers facing elderly and disabled passengers, with details of its plans to address them.