Recommendation 4

The Department for International Trade is not doing enough to address the challenges that small businesses face when they export. Out of an estimated 5.9 million businesses in the UK, the Department focuses its bespoke support on around 230,000 which has been almost identical for many years, with a turnover of over £500,000 and directs businesses below this threshold to digital services on its website. Levels of satisfaction with the Department’s digital services are low (under half of the Department’s clients report that services to help them identify export opportunities are good at meeting their needs) and use of these services is declining (registrations have dropped from 816 per month in 2018, to 450 per month in 2019). Small businesses with fewer staff may not be able to afford the time required to use the Department’s website to identify the right opportunities. In addition, smaller exporters are concerned about the varying quality of the Department’s International Trade Advisors, opportunities for businesses to report trade barriers, and the financial support available for attending trade shows. The FSB has welcomed the Small and Medium-sized Enterprises (SMEs) chapter in the free trade agreement with Japan. The Department intends to include such chapters in all its trade agreements, but the FSB informs us that utilisation of FTAs by smaller Government support for UK exporters 7 businesses is disproportionately low when compared to larger firms. There is scope for the Department to learn from other countries, such as Denmark, about how it could better target support at individual companies. Recommendation: DIT should take urgent action to ensure that more small businesses become exporters. Specifically, it should: • Improve the support it offers to smaller businesses. It should improve the quality of the International Trade Adviser service and explore the merits of introducing accreditation, ensure that its digital services meet the needs of smaller business