Select committee: Public Accounts Committee
Conclusion 24
57th Report - Government services: Generating income
Published 10 Dec 2025
Addressed to HM Treasury
Public Accounts Committee Government services: Identifying costs and generating income All items in this report Report on parliament.uk ↗ Inquiry on parliament.uk ↗
Conclusion (the committee's words)
We heard evidence that some organisations have demonstrated how efficiencies can be achieved. The DVLA told us it has held its fees at 2014 levels by absorbing inflation through digitisation and process redesign, while improving customer service.52 It operates under a 5% efficiency target during current spending review period and reinvests savings to strengthen services that are underperforming such as drivers’ medical assessments. 46 C&AG’s Report, para 3.16 47 C&AG’s Report, para 3.14 48 C&AG’s Report, para 2.9 49 Q 17 50 Q 74 51 Letter from HM Treasury’s Permanent Secretary, 24 November 2025; and The Government Efficiency Framework - GOV.UK, updated 24 November 2025 52 Q 14 15 The MoJ described its reform programme to modernise courts and tribunals by moving away from paper-based applications to digital services, to support progress towards full cost-recovery and improved user experience.53
From: Public Accounts Committee, 57th Report - Government services: Generating income (HC 890), 10 December 2025
Government response
The government responded to the whole report on 1 April 2026 (deadline 10 February 2026).