Select committee: Public Accounts Committee
Conclusion 12
57th Report - Government services: Generating income
Published 10 Dec 2025
Addressed to HM Treasury
Public Accounts Committee Government services: Identifying costs and generating income All items in this report Report on parliament.uk ↗ Inquiry on parliament.uk ↗
Conclusion (the committee's words)
The NAO report highlighted that persistent imbalances can also create potential inequities for users. When government bodies undercharge for services, cumulative losses are often recouped through higher fees for future users. Conversely, when services over-recover, current users end up overpaying.22 We were interested to hear how the Treasury make sure users are not unfairly affected. The Treasury acknowledged this is a challenge and hopes to address this through stronger incentives for departments to encourage lower costs through efficiencies.23
From: Public Accounts Committee, 57th Report - Government services: Generating income (HC 890), 10 December 2025
Government response
The government responded to the whole report on 1 April 2026 (deadline 10 February 2026).