Recommendation 13

The Ministry’s new accounting officer told us of her commitment to collect good quality, consistent data to support the reform programme, including data on user satisfaction and justice outcomes. While we welcome this renewed commitment, we are disappointed that the Ministry has yet to make any significant progress on implementing the recommendations of the Digital Justice report it commissioned in 2019.18 Despite the court reform programme entering its final stages, the Ministry and HMCTS have also failed to publish the promised evaluation framework that will set out how the Ministry will robustly assess the impact of its reform programmes.19 Managing prison capacity