Recommendation 11

The Ministry appears to place significant focus on the ability of technology to manage the increased demand on the court system, through remote hearings and other technology-based initiatives it says will drive up productivity. It told us that user feedback for video hearings in probate and the family court have been very positive. But these technologies could be more difficult to implement in other parts of the court system and may yet take up to 2022 to roll out completely. The Ministry and HMCTS acknowledged that more work still needs to be done to fully understand the impact remote hearings have on user satisfaction and justice outcomes.14 12 Q 5 13 Qq 6, 7, 2–25 14 Qq 5, 8, 18–20 Key challenges facing the Ministry of Justice 11 2 Systemic challenges across the justice system Delivering court reform