Source · Select Committees · Public Accounts Committee
Recommendation 26
26
Accepted
DHSC told us it is trying to improve contact information by asking clinically extremely vulnerable...
Conclusion
DHSC told us it is trying to improve contact information by asking clinically extremely vulnerable people to ensure their GP records are up to date and will continue to update the records as patients improve their record keeping with their doctor. DHSC also noted that increasing numbers of patients are adding their email addresses to their GP records.62 58 Q 65 59 Qq 56, 60–62, 64 60 Qq 56, 61 61 C&AG’s report, para 3.24. 62 Q 60 16 Covid 19: supporting the vulnerable during lockdown
Government response summary AI-generated
The government stated that during the shielding program, DHSC used letters to encourage CEV people to update their GP contact details to facilitate communication, aligning with the committee's observation.
Summary of the government's response below — read the verbatim text to verify.
Government Response
Accepted
HM Government · verbatim extract
Accepted
6.3 During the shielding programme DHSC used shielding letters to encourage CEV people to update their contact details with their GPs, as this would allow the department to send more information via email and ensure that the correct details are held, should there be a need to contact people again.
Read the full response on Parliament ↗