Recommendation 20

We noted examples of constituents who had waited over a year for their PIP claims to be processed, and that the Department had told a Member’s office that claims would take more than 12 months.28 These delays can cause claimants to get into debt and push them into poverty.29 The Department told us that the experiences we described were not showing in its statistics but acknowledged that it was obviously a genuine situation that it needed to address.30