Source · Select Committees · Public Accounts Committee
Recommendation 17
17
Acknowledged
DWP's Service Modernisation Programme addresses significant unmodernised services and legacy IT.
Conclusion
The Department recognises that significant parts of its services remain largely unmodernised. Its Service Modernisation Programme is an 11-year organisation-wide programme, estimated to cost £312.1 million and running from 2022–23 to 2032–33, which is seeking to deliver benefits for customers, staff and taxpayers. This programme includes plans to upgrade substantial parts of the Department’s legacy IT systems.24 Processing Personal Independence Payment claims
Government Response Summary
Acknowledges the statement and repeats it.
Government Response
Acknowledged
HM Government
Acknowledged
The Department recognises that significant parts of its services remain largely unmodernised. Its Service Modernisation Programme is an 11-year organisation-wide programme, estimated to cost £312.1 million and running from 2022–23 to 2032–33, which is seeking to deliver benefits for customers, staff and taxpayers. This programme includes plans to upgrade substantial parts of the Department’s legacy IT systems.