Recommendation 13

In our July 2025 report on Jobcentres, we also scrutinised jobcentre performance. We noted that, although the Department published data on its Stat-Xplore platform relating to the number of claimants in each Universal Credit labour market category at jobcentre level, it did not 17 Letter from the Department for Work and Pensions, 30 June 2025 18 Letter from the Department for Work and Pensions, 9 September 2025 19 Q 9 10 publish data on work coach numbers compared with need or on jobcentre performance in helping people move into work. We also reported that there was variation between different parts of the country in the shortfall of work coaches and in performance. We recommended that the Department should set out how it will increase transparency around jobcentres, for example by regularly publishing jobcentre-level data, including data on work coach numbers against need and into-work rates.20