Source · Select Committees · Public Accounts Committee
Recommendation 25
25
Accepted
Ensure Government steps in to remediate defects when other avenues are exhausted.
Recommendation
The Department told us that the Ministers are very clear these problems must be fixed at no cost to households who have done nothing wrong. It told us it expects only a “very small number” of homes to not be remediated by the original installer or covered by the guarantee. The Department told us it is “working hard to drive the system so that all parties come together” to identify bespoke solutions for these most challenging cases.52 We call on the Government where all other avenues have been exhausted to step in and ensure the defects are remediated even though they have now closed this scheme.
Government Response Summary
The government agrees with the recommendation to step in and ensure defects are remediated where all other avenues have been exhausted, even though the scheme has closed.
Government Response
Accepted
HM Government
Accepted
3.1 The government agrees with the Committee’s recommendation. Recommendation implemented 3.2 The department provided responses to the Committee’s three requests by letter on 6 February 2026.