Source · Select Committees · Public Accounts Committee

Recommendation 21

21 Not Addressed

Guarantees cover remediation costs up to £20,000, excluding compensation for health issues.

Conclusion
If the installer has ceased to trade or fails to fix the issues, remediation costs up to £20,000 should be covered by a guarantee.44 TrustMark confirmed in follow-up correspondence that these policies do not cover compensation for ill health or loss of earnings that might arise as a consequence of mould.45 The Department told us that households had not yet claimed on the guarantees in large numbers and that the installers were remediating the work.46
Government Response Summary
The government states that all EWI and IWI measures installed under ECO4 and GBIS schemes should have a guarantee that lasts for 25 years.
Government Response Not Addressed
HM Government Not Addressed
1.5 All EWI and IWI measures installed under ECO4 and GBIS schemes should have a guarantee that lasts for 25 years, meaning should issues be found in the future, the protections within the guarantee can be invoked within this timeframe.