Recommendation 8

We have received written submissions from a range of sources including voluntary sector organisations, local authorities, industry representatives and commercial organisations, and households that have been affected by poor quality work under ECO. A full list of the written evidence we received is available on the Committee’s website.13 Particular issues and concerns drawn to our attention include: 7 HM Treasury, Budget 2025, 26 November 2025 8 Letter from the Department of Energy Security & Net Zero, dated 2 December 2025 9 C&AG’s Report, paras 1, 4, 1.6 and 1.7 10 C&AG’s Report, Figure 4 11 C&AG’s Report, para 6 12 C&AG’s Report, para 19 13 Committee of Public Accounts, Faulty energy efficiency installations Written evidence 10 • the impact of poor quality and fraudulent installations on people’s health and wellbeing, and the inadequacy of the complaints and remediation process; • factors contributing to the failures on the current ECO schemes, and opportunities for improving oversight, incentives, regulation, accountability and competence across ECO and the quality assurance and consumer protection system; • recommendations for improving the remediation process to better protect consumers; and • the impact of these failures on the public’s perception of and confidence in retrofit measures, on the wider retrofit industry, and on our ability to achieve net zero. Failures with external and internal wall insulation