Source · Select Committees · Public Accounts Committee
Recommendation 19
19
Not Addressed
DWP's modernisation programme seeks to extend digital fraud prevention to other benefit platforms.
Conclusion
The Department’s modern digital systems for Universal Credit have made it easier to implement fraud and error prevention measures for this benefit.33 We asked the Department what it was doing to improve the digital platforms for other benefits, so it could introduce similar initiatives in other areas. The Department noted that its Service Modernisation Programme would be important in bringing about the digital improvements needed to support this work.34 For example, the ‘one customer view’ system would enable departmental staff to view all elements of a customer’s claim in one place.35 29 C&AG’s Report (overpayments), para 1.13; C&AG’s Report (on accounts), para 11 30 Q 12 31 Q 12 32 Qq 12, 14, 16 33 C&AG’s Report (overpayments), para 2.14 34 Qq 10-11 35 Q 48 12 Use of new legal powers
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Government Response
Not Addressed
HM Government · verbatim extract
Not Addressed
The Department’s modern digital systems for Universal Credit have made it easier to implement fraud and error prevention measures for this benefit.33 We asked the Department what it was doing to improve the digital platforms for other benefits, so it could introduce similar initiatives in other areas. The Department noted that its Service Modernisation Programme would be important in bringing about the digital improvements needed to support this work.34 For example, the ‘one customer view’ syste
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