Source · Select Committees · Public Accounts Committee
Recommendation 8
8
HMRC told us it was planning to recruit more than 1,000 debt management staff in...
Conclusion
HMRC told us it was planning to recruit more than 1,000 debt management staff in 2021–22, but it was starting with a staffing shortfall. At September 2021, HMRC’s debt management team had 300 fewer FTE staff than it had planned. It was awarded additional funding for 600 FTE staff for three years at Budget 2020. HMRC believed the 1,000 new staff it recruits would only be sufficient to close the existing shortfall after taking account of staff who retire or resign.21
Government Response
A response document is linked to this report, dated 27 May 2022. Response attribution to this conclusion has not been verified. Read the response document ↗