Recommendation 11

The National Audit Office reported that the OfS does not yet have a complete and transparent set of performance measures to demonstrate its own performance as a regulator.21 Of the 26 performance indicators the OfS sets out on its website, eight are still in development or have incomplete performance information and a further 11 indicators do not yet have associated targets. We asked the Department how it was able to hold the OfS to account without the management information that such a set of measures would provide. The Department and the OfS recognised that development of the indicators had 15 Qq 72–78 16 Q 33–35, 42–43 17 Q 55 18 Q 55; C&AG’s Report, paras 3.5–3.6 19 C&AG’s Report, para 1.8 20 Qq 45, 50; C&AG’s Report, paras 3.5, 3.25 21 C&AG’s Report, para 16 Financial sustainability of the higher education sector in England 11 not been a priority during the COVID-19 pandemic, but told us that it was not something they were complacent about. They told us that the measures would be reviewed in line with the OfS’s new strategy and would be in a better place by summer 2022.22