Source · Select Committees · Public Accounts Committee
Recommendation 8
8
We asked the OfS whether satisfaction rates among students had changed as a result of...
Conclusion
We asked the OfS whether satisfaction rates among students had changed as a result of the pandemic, and what the impact of hybrid learning had been on students. The OfS told us that, following the widespread use of online provision during the COVID-19 pandemic, it was undertaking work to better understand the impact of hybrid provision—a mix of face-to-face and online provision—on students, what is going on in the sector and what ‘good’ looks like. It noted that while there might be some lag in identifying trends through the National Student Survey, its work on hybrid provision would give it evidence “that is much more real-time”. It expected this work to be completed by summer 2022.16
Government Response
Not Addressed
HM Government
Not Addressed
5.1 The government agrees with the Committee’s recommendation. Target implementation date: Autumn 2022 5.2 Both the department and the OfS are committed to improving the quality of higher education provision. Ensuring that students are satisfied with the value for money offered by their courses is a government priority. 5.3 The OfS is introducing an enhanced quality regulatory regime which will enable it, through robust investigation and enforcement action, to tackle the pockets of low-quality provision. This will include the introduction in September 2022 of detailed student outcome thresholds, by level and mode of study, covering continuation and completion rates and progression to managerial and professional employment or further study. In May 2022 the OfS also introduced new registration conditions covering students’ academic experience including course design and delivery, the provision of resources and support for students, reliable and effective course assessment and degree awards, and the use of sector-recognised standards. 5.4 The OfS is also considering how it measures value for money through its key performance measures and is considering the use of student surveys and the use of student outcomes data, described earlier, as part of this measure. 5.5 The OfS review of blended learning, which is supported by a panel of expert academic reviewers, will set out where approaches represent high quality teaching and learning, as well as approaches that are likely to fall short of OfS’s requirements. The review will report in September 2022. The OfS also recently announced investigations into the business and management courses of eight providers, which will include examining whether online learning has replaced face-to-face teaching to the detriment of students’ academic experience.