Recommendation 26

We challenged the DVLA and the Department about their strategy for future of the DVLA. The Department told us that conversations are happening about what the future of driving licence services should look like. We heard that the DVLA will need to become more resilient to anticipated changes in the profile of its customers as the population ages, and respond to effect on road safety measures brought on by the potential growth in autonomous vehicles. Nevertheless, we did not feel that the DVLA and the Department were able to articulate a clear strategy for how they might re-engineer and modernise the driving licence process, encompassing for example a clear picture of what its future staff, estate and IT infrastructure needs to look like.54 53 Qq 68, 70 54 Qq 45–48, 122 Driving licence backlogs at the DVLA 17