Recommendation 19

The DVLA told us how it undertakes work for other parts of government to make best use of the DVLA’s infrastructure, expertise and the spare capacity becoming available as customers switch from paper to online applications. For example, it produces biometric residency permits for the Home Office, and it printed and mailed out vaccination invitation letters in its secure printing and mailing facility. The DVLA also wrote to us after the evidence session and told us that this work used spare capacity in its printing and mailing facilities and provided value for money for taxpayers. Its annual report and accounts show it carried out work for other government departments worth £22 million in 2021–22, compared with £15 million in 2020–21, £12 million in 2019–20 and £9 million in 2018–19.40 Notifications from drivers of relevant medical conditions