Source · Select Committees · Public Accounts Committee
Recommendation 19
19
The NAO noted that DWP provided an example of good practice in transparency by setting...
Conclusion
The NAO noted that DWP provided an example of good practice in transparency by setting out in its annual report and accounts how it ensures that its use of data analytics does not result in adverse impacts 49 Q 37 50 Q 25 51 Q 74 52 Qq 69-70 53 Government Digital Service, Algorithmic Transparency Recording Standard Hub, accessed 3 February 2026 54 Qq 71-72 55 Q 71 16 to customers.56 When we considered DWP’s 2023–24 accounts, we were concerned that the department’s use of data analytics and machine learning might have a detrimental impact on customers. DWP assured us that it had conducted a fairness impact assessment, but that it could not publish the results as they could assist fraudsters.57 Legislative challenges