Source · Select Committees · Public Accounts Committee
Recommendation 21
21
Accepted
Government consistently encounters significant challenges delivering complex cross-departmental initiatives and programmes.
Conclusion
We have often highlighted the various challenges that government faces in delivering cross-departmental initiatives, programmes and strategies. These challenges include measuring and reporting of progress, common data, getting departmental buy- in, and achieving the right balance between central and departmental responsibilities, coordination, leadership and ownership. Examples include our 2022 reports on the use of evaluation and modelling across government, public sector greenhouse gas emissions, and improving the accounting officer assessment process.41
Government Response Summary
The government agrees and is progressing various "lessons learned" initiatives, including meetings with other governments, incorporating past program lessons, developing toolkits, and facilitating working groups, to address common challenges in cross-departmental initiatives for the Shared Services Strategy.
Government Response
Accepted
HM Government
Accepted
The government agrees with the Committee’s recommendation. Target implementation date: June 2025 (following completion of procurements) This is mainly being progressed through the relationship management function. In the last few months, there have been a number of lessons learned events with clusters as they reach different milestones in their implementations. There is now a stock of lessons learned documents and tools for clusters to use. Examples include: • meetings have taken place with the Canadian Government to gain insight into their implementation of their ERP (Enterprise Resource Planning) system. • lessons from programmes such as Home Office Metis (Cloud ERP) programme have been incorporated into Cluster Business Cases. • within the Defence cluster, there is the civilian HR system ’MyHR’ which went live in February 2022. A lessons learned was completed, with reports of a positive impact on user experience overall. • Project Adopt is the business adoption of cloud services including interoperability, it learns from previous programmes and industry best practices, to aid the adoption of best practice cloud services within government. • OneGov cloud contains a lessons learned toolkit which is easily accessible. • The Shared Services Strategy team facilitates numerous working groups which act as communities of best practice intended to support clusters with implementation of the Strategy. Additionally, Overseas have committed to share their lessons learnt in the next 4 months. Throughout Strategy development and implementation there has been a seeking out and sharing of insights from other GMPP projects, industry and other states/governments on similar journeys. The Shared Services Strategy team through IPA will offer briefings to other GMPP programmes as necessary.