Source · Select Committees · Public Accounts Committee
Recommendation 19
19
Accepted
Cabinet Office developing new performance measures to compare and support shared services clusters.
Conclusion
The final element that the Cabinet Office is working on is how to identify and implement measures that will drive quality and performance in the future.37 It explained that each cluster is accountable for delivery and has its own team tracking progress, but it acknowledged the importance of being able to compare clusters and support those who are falling behind. It told us that it plans to use information from project and programme reports to produce measurements and track each cluster’s progress in implementing its shared services.38
Government Response Summary
The government agrees and has started developing a new set of performance metrics to monitor overall strategy progress and service improvement, aiming for a single perspective across government by sourcing top-line information from clusters and supporting programmes.
Government Response
Accepted
HM Government
Accepted
The government agrees with the Committee’s recommendation. Target implementation date: September 2023 Strategy success measures have been delivery oriented to date. There has been recognition that these measures need to evolve as the Strategy is implemented. At the time of the NAO report, the focus on performance and quality was baselining current performance across back-office systems and ensuring continuity of quality as change was introduced. In the last few months a new set of performance metrics have begun to be developed to monitor progress in terms of implementation of new systems but also show improvement in service. This includes taking a portfolio light approach to monitoring progress, by sourcing the top-line information from across government, both from Clusters and Supporting Programmes such as Interoperability, to provide a single perspective across government on progress against the Strategy. Against this are the products that strategy directorate are providing to underpin the Strategy, and using this to gauge future capability and capacity needs.