Source · Select Committees · Public Accounts Committee
Recommendation 19
19
Cabinet Office developing new performance measures to compare and support shared services clusters.
Conclusion
The final element that the Cabinet Office is working on is how to identify and implement measures that will drive quality and performance in the future.37 It explained that each cluster is accountable for delivery and has its own team tracking progress, but it acknowledged the importance of being able to compare clusters and support those who are falling behind. It told us that it plans to use information from project and programme reports to produce measurements and track each cluster’s progress in implementing its shared services.38
Government Response
A response document is linked to this report, dated 21 July 2023. Response attribution to this conclusion has not been verified. Read the response document ↗