Recommendation 21

When asked about her past experiences, UKSV’s chief executive cited governance as the main difference between her experience of running a government change programme compared with running a private sector change programme.54 She said that there was a lot of governance around investment and the change agenda, as UKSV had to ensure that “every customer is comfortable with everything we are planning to change”.55 This was endorsed by the government chief security officer who said the transformation programme had been “agreed at every step with customers in the security world, through the government security board, but also with chief operating officers and Perm Secs”.56 Achieving transformation of security vetting