Recommendation 14

In the case of the AEAT pension scheme, relevant ombudsman services said they were unable to properly investigate key aspects of scheme members complaints.27 Some aspects of the case could be reviewed. For example, GAD described to us how complaints about work done by individual actuaries who are members of the actuarial profession can be raised through disciplinary and complaints processes of the Institute and Faculty of Actuaries and the Financial Reporting Council.28 The Pensions Ombudsman reviewed the approach taken by scheme trustees when the company went into administration in 2012, and PHSO examined DWP’s 2013 factsheet for scheme members.29 But none of these organisations has examined the information that government provided in 1996, with the ombudsman services saying it is outside their statutory jurisdictions.30