Recommendation 27

HMCTS told us it has identified lessons from the programme. For example, it identified the importance of understanding the impact of delivering large scale changes while also maintaining performance and having a whole programme level view of progress. The Ministry and HMCTS also identified that they needed to consider the bandwidth 51 C&AG’s Report, para 3.7 and Figure 11 52 Qq 95–97, 101 53 Qq 28, 32, 73 89–91, 100–101 54 Committee of Public Accounts, Transforming courts and tribunals, Fifty-Sixth Report of Session 2017–19, 16 July 2018, para 3 55 Committee of Public Accounts, Transforming rehabilitation: progress review, Ninety-Fourth Report of Session 2017–19, 24 April 2019, para 1 56 Committee of Public Accounts, Transforming courts and tribunals, Fifty-Sixth Report of Session 2017–19, 16 July 2018, para 3 57 Q 24; Letter from Nick Goodwin, Chief Executive HM Courts and Tribunals to Dame Meg Hillier MP, Chair of Committee of Public Accounts, 17 March 2023 18 Progress on the courts and tribunals reform programme required from senior staff when delivering programmes of this complexity. They also acknowledged the overall need for building flexibility into the programme, especially in terms of sequencing of work, to enable them to make changes that are needed along the way.58 Finally, they recognised the importance of culture change HMCTS acknowledged that it was vital that it feeds lessons learned to date into both the remainder of the reforms and its wider programmes.59 58 Q 91 59 Qq 28, 32, 73 89–91, 100–101 Progress on the courts and tribunals reform programme 19