Recommendation 10

We asked HMCTS how much it had engaged with the Bar Council on common platform. I t told us it has spoken with them “a good deal” and that it received feedback from barristers regularly. We also asked whether HMCTS was aware of the case access problems barristers had been facing on common platform. HMCTS acknowledged that some elements of common platform functionality were designed “to meet a particular need” of large law firms as opposed to self-employed barristers. While HMCTS told us it received regular feedback on common platform from barristers, it had not visited their chambers as part of its user research.18