Recommendation 6

The Ministry and HMCTS have not demonstrated that lessons learned from this reform programme and their other major projects have been put into practice effectively. The Ministry and HMCTS recognise that there are several lessons to be learned from the court reform programme, particularly from the implementation of common platform. For example, the Ministry and HMCTS highlighted the importance of understanding the impact of delivering a programme of this size while 8 Progress on the courts and tribunals reform programme also maintaining performance and the importance of having a whole programme- level view of progress. However, the Ministry and HMCTS do not appear to have learnt lessons despite previously assuring us that they had. When we first reported on the programme in 2018, the Ministry told us that it had learnt lessons from both reform and its other major programmes, such as its reforms to the rehabilitation of offenders and its electronic monitoring system. However, seven years into the programme, HMCTS continues to make many of the same mistakes. Recommendation 6: The Ministry and HMCTS should write to us as part of the Treasury Minute response setting out how they will ensure lessons learned from digitalising their processes are fed into both the remainder of the programme and into other major departmental projects. Progress on the courts and tribunals reform programme 9 1 Delivering the reforms