Source · Select Committees · Public Accounts Committee
Recommendation 12
12
Acknowledged
Emergency services incurred significant costs, exceeding £140 million, from ESN programme delays
Conclusion
We asked the emergency services if they could quantify how much delays to ESN had cost them. The ambulance service interacts with ESN through the Ambulance Radio Programme (ARP) on which it had spent £9.5 million.34 The fire service said it had spent £6 million preparing for transition, and £2 million on early versions of ESN which now had to be replaced.35 Police forces estimate that Airwave devices cost £125 million since 2018, and expect to spend another £25m by 2026. Forces also spent a further £5 million 23 Q 92 (27 March) 24 Q 29 (27 March) 25 C&AG’s Report, paras 19, 2.10 26 Q 66 (27 March) 27 Qq 13, 32 (26 April) 28 C&AG’s Report, para 1.10 29 Q 34 (27 March) 30 Q 35 (27 March) 31 ESN0001; Qq 22 (26 April) 32 Qq 16, 21 (26 April) 33 Q 40 (27 March); C&AG’s Report, para 16 34 Letter to the Chair of the Public Accounts Committee from Chris Lucas, Senior User, NHS Ambulance Radio Programme, 9 May 2023 35 Letter to the Chair of the Public Accounts Committee from Ben Norman, Deputy Chief Fire Officer, NFCC Strategic Lead for Operational Communications, 12 May 2023 The Emergency Services Network 11 on transition teams. Although police forces did not consider all of this spend to be wasted, the intended benefits had not been realised, and they considered there was a strong case for financial assistance with future costs.36
Government Response Summary
The government agrees with the committee's findings on the costs incurred by emergency services due to ESN delays, but states that central financial support is limited. It notes potential future cost reductions for Airwave users if a CMA decision is upheld, and the department will engage with users for transition activities.
Government Response
Acknowledged
HM Government
Acknowledged
2.1 The government agrees with the Committee’s recommendation. Target implementation date: end December 2023 2.2 If the CMA decision is upheld following appeal, and the charge control comes into effect, there will be scope to reduce local costs for users of the Airwave service and the department will continue to engage with users to determine how best to support user organisations with transition activities. 2.3 Scope for central support is limited by the way government funds are allocated across departments, policy areas and programmes. This will constrain the ability to pass the charge control savings directly onto users. 2.4 The reduced costs of Airwave will result in an overall government saving, rather than a department or programme gain. Funding decisions beyond the financial year 2024/25 are subject to future HM Treasury spending reviews based on the programme’s approved business case. 2.5 The ESMCP is reviewing the business case to reflect the CMA ruling to impose a charge control and procurement of new suppliers. Users are expected to realise savings from reduced Airwave costs. Delayed spend on ESN devices will offset the cost of new Airwave devices. The programme business case includes agreed principles that govern how costs are allocated centrally or to user groups. These principles can be varied only with agreement from all users and funding sponsor bodies. 2.6 The programme is engaging closely with user organisations to provide support for their transition activities, while operating in accordance with Home Office and HMG governance and funding structures.