Recommendation 24

Procurement processes are considered inflexible and do not take account of the complexities and uncertainties of digital programmes, as set out in the C&AG’s report on The challenges in implementing digital change.62 Departments often cannot precisely define and scope their requirements yet continue with procurements and expect suppliers to make priced proposals as if these uncertainties were not a problem. Once awarded, contract lots are not always allocated to best fit the delivery plan and focusing on cost minimisation rather than best outcome can lead to defensive behaviours from all parties rather than constructive partnership.63