Source · Select Committees · Public Accounts Committee
Recommendation 19
19
Government's digital transformation maturity remains low, missing significant benefits from fundamental re-engineering.
Recommendation
Government has a low level of maturity in the transformation of digital services and the benefits to be gained from a more fundamental approach are estimated to be three or four times the current level.44 Past approaches have focussed on improving websites and front-end screens , making services “look good but not be good”, whilst not addressing the limitations posed by the existing legacy systems and data.45 The tendency to tweak rather than re-engineer is a lost opportunity to transform services and gain efficiency benefits.46 Piecemeal legacy system development introduces unwanted additional complexity and can increase costs.47
Government Response
A response document is linked to this report, dated 18 November 2023. Response attribution to this conclusion has not been verified. Read the response document ↗