Source · Select Committees · Public Accounts Committee
Recommendation 17
17
Many government services lack a single senior owner for end-to-end accountability and visibility.
Recommendation
CDDO found that, for half the services it has evaluated, there is no single senior individual who has ownership of the full service, encompassing both the online citizen- facing portals and the back-office systems that perform the other processing. Instead, many different programme directors, operational leaders and digital leaders are involved.38 CDDO agrees the need for an end-to-end service owner to address the need for full visibility and end-to-end accountability for a service.39 Piecemeal changes to legacy systems
Government Response
A response document is linked to this report, dated 18 November 2023. Response attribution to this conclusion has not been verified. Read the response document ↗