Source · Select Committees · Public Accounts Committee
Recommendation 17
17
Accepted
Many government services lack a single senior owner for end-to-end accountability and visibility.
Recommendation
CDDO found that, for half the services it has evaluated, there is no single senior individual who has ownership of the full service, encompassing both the online citizen- facing portals and the back-office systems that perform the other processing. Instead, many different programme directors, operational leaders and digital leaders are involved.38 CDDO agrees the need for an end-to-end service owner to address the need for full visibility and end-to-end accountability for a service.39 Piecemeal changes to legacy systems
Government Response Summary
The government accepted the recommendation, agreeing on the need for a single service owner. CDDO is piloting a new standard for this role and plans to roll it out for departmental adoption in FY 2024-25, with a target implementation date of June 2025.
Government Response
Accepted
HM Government
Accepted
1.1 The government agrees with the Committee’s recommendation. Target implementation date: June 2025 1.2 The Central Digital and Data Office (CDDO) has drafted a new standard for a Single Service Owner and is currently piloting this across a number of organisations. CDDO will then roll this new standard out for departmental adoption in the financial year 2024-25.