Source · Select Committees · Public Accounts Committee
Recommendation 1
1
Accepted
Committee took evidence on government-wide digital transformation progress and associated barriers.
Conclusion
On the basis of a report by the Comptroller and Auditor General, we took evidence from the Cabinet Office about how digital transformation is progressing across government and what is being done to address the barriers and challenges.1
Government Response Summary
The government describes its commitment to making 50 of the 'Top 75' services 'Great' by 2025, applying a 'Cost Per Transaction' metric to understand and reduce end-to-end costs.
Government Response
Accepted
HM Government
Accepted
The government agrees with the Committee’s recommendation efficiency and usability of services. The framework includes a ‘Cost Per Transaction’ metric, requiring an understanding of the total cost of running the service. The framework has been applied to the ‘Top 75’ services in government. The government has committed to making 50 of these Top 75 services ‘Great’ by 2025. Delivering this commitment requires service teams to understand and reduce their end-to-end costs.