Recommendation 19

The C&AG’s report identified value in creating ‘space’ to reset a programme. To do this teams might generate or capitalise on opportunities to pause a programme (rather than resetting ‘in flight’); establish a dedicated reset team to focus on resetting; or not publicise details of a reset until it has been fully developed given how this could affect some stakeholders’ confidence in the programme.62 The SRO for Crossrail reflected that one of the challenges faced in undertaking a reset was the reset team retaining responsibility for the project at the same time.63 During a later reset on Crossrail, the COVID-19 pandemic forced a pause to work which allowed the team time to replan.64 Building the skills, leadership and governance