Recommendation 9

We have heard that simplifying the current ombuds landscape would make it significantly easier for individuals to make complaints, including those where human rights are engaged. The Government in 2016 was committed to simplifying the landscape and published a draft Public Services Ombudsman Bill. However, that work has slipped from the legislative agenda. Given the potentially significant benefits that reforms could have for people making complaints where human rights are engaged, we are disappointed that the Government has not brought forward ombuds reform and urge them to do so. (Paragraph 81) 28 Human Rights Ombudsperson