Select committee inquiry

Green Deal: watching brief (part 2)

Closed

Energy and Climate Change Committee · Opened 17 December 2013 · Closed 17 December 2013

6 recommendations · 13 conclusions
Inquiry on parliament.uk ↗

What the inquiry looked at

“In May 2013, the Committee published the Green Deal: watching brief report in which we outlined our concerns about the lack of clarity regarding the outcomes that DECC expected from the Green Deal and how it would measure the success of this flagship policy. We identified key areas in which scrutiny would be beneficial, and outlined our intention to review the performance of the Green Deal and Energy Company Obligation (ECO) at a later date. A list of information and statistics that we would find useful in doing this is set out in recommendation 16 of the report.”

The committee's words, from the inquiry page on parliament.uk ↗.

What it found

In the committee's words, from the summary of 3rd Report - The Green Deal: watching brief (part 2) ↗

Insulating our homes to make them warmer will bring benefits both for homeowners, in the form of lower bills, and for society, as the UK enhances its energy security and lowers its carbon emissions. Yet the Government’s flagship Green Deal finance scheme, designed to deliver these benefits, has been a disappointing failure in its first eighteen months.

Rather than facilitating access to energy efficiency measures and creating momentum in the market, the Green Deal has caused frustration and confusion for both consumers and businesses in the supply chain. Only 4,000 Green Deal plans have so far been initiated. As a result, carbon savings through Green Deal finance have been negligible.

A combination of financial, communication and behavioural barriers has meant that the policy has been slow to attract customers. The costs associated with the Green Deal process have been repeatedly cited as the prime reasons for the poor take up of the scheme.

Households who pass standard credit checks can simply often obtain cheaper loans elsewhere. But the benefits of the Green Deal’s market-based approach and of the pay-as-you-save model have also been undermined by the fact that the scheme has lacked flexibility and clarity at every stage. Frequent changes to both the Green Deal and the Energy Company Obligation (ECO) have created uncertainty and insecurity and have alienated many customers. Failure to plan an appropriate communication strategy has meant that DECC has been unable to drum up support even amongst those households that could benefit most from a Green Deal loan.

To the extent that the Green Deal finance alleviates the need for large upfront energy-efficiency installation costs, it is, in principle, an attractive proposition. But loans of this sort will only appeal to a fraction of households. Alternative financial incentives, and other measures and regulations, should now be considered in tandem with the Green Deal to encourage energy efficiency across wider sections of society. Stamp duty discounts or variable council tax rates could encourage more homeowners and households to improve the energy efficiency ratings of their properties and we urge DECC and the Treasury to consider such ideas.

Given concerns over rising energy bills, fuel poverty, energy security and climate change, renewed efforts to promote the Green Deal and energy efficiency must be a priority for the Government. Our homes and buildings are responsible for over a third of the UK’s greenhouse gas emissions and wasting heat is simply a waste of money. Nonetheless, calling time on cold homes and retrofitting the UK’s existing housing stock is an ambitious aim and it cannot be met without substantial efforts to promote energy efficiency across all regions and sections of the population. While we continue to support the principle of the Green Deal, the Government must re-evaluate its approach and set out a clear strategy to revive the failing scheme. Unless the package is made more attractive to a wider group of consumers, Green Deal finance is likely to remain unappealing to many.

What the government said

The government responded on 12 December 2014.

Summary written by Accountability Index from the government's response.

The government does not accept the Committee's main conclusion that the Green Deal has been a failure, while stating that there is "still a great deal to do" and responding to each main recommendation.

  • It does "not agree" that it would be appropriate to set a public target for the number of Green Deal Finance plans, since finance is "simply a means to an end"; its public target is to improve 1,000,000 homes by March 2015.
  • It agrees that the first iteration of the Green Deal was too complex, and says changes are under way, listing nineteen in Annex A.
  • On the Golden Rule, it says it was designed on a conservative basis, but will "continue to work with industry and consumer groups" to consider refinements; a review of in-use factors is expected in Spring 2015.
  • It states it is "seeking to establish" a Department for Work and Pensions service to confirm benefit eligibility for Affordable Warmth, and "expect to have the service in place by Summer 2015".

How the inquiry ran

Each dot is a dated item listed on this page, from the inquiry's opening on 17 December 2013 to 12 December 2014.

  1. Oral evidence 4 sessions
  2. Report 15 Sep 2014
  3. Government response 12 Dec 2014

What it recommended 6 recommendations · 13 conclusions

1With such extremely low levels of take-up eighteen months into the life of the policy,...
Recommended (the committee's words)
With such extremely low levels of take-up eighteen months into the life of the policy, the Green Deal has so far been a failure. It is very disappointing that the Government’s flagship energy efficiency policy has been so slow to attract customers. We have been and will continue to be supportive of the principle of the Green Deal but the Government needs to set out a clear strategy to revive the failing scheme. The Government must urgently address the barriers which currently prevent wider and faster take-up of the Green Deal.
2The Green Deal process is too complicated and has led to confusion and mistrust.
Concluded (the committee's words)
The Green Deal process is too complicated and has led to confusion and mistrust. The Green Deal Oversight and Registration Body plays an important role in regulating activities but better communication across the Green Deal stakeholder chain is necessary. Publication of misleading information by GDFC and DECC further undermines a programme that already suffers from poor public understanding and interest. Until consumer trust and understanding are improved, the Green Deal is unlikely to see any substantial increase in take-up. We address this further in Chapter 4.
3The Government needs to deal with the criticisms surrounding the poor take-up of the Green...
Concluded (the committee's words)
The Government needs to deal with the criticisms surrounding the poor take-up of the Green Deal. A lack of public commitment towards selling Green Deal plans is contributing to the increasing uncertainty surrounding the future of the Green Deal.
4We recommend that DECC set out a robust framework through which the Green Deal can...
Recommended (the committee's words)
We recommend that DECC set out a robust framework through which the Green Deal can be assessed. In particular, DECC should be clearer about its ambition for the number of plans sold and CO2 saved through measures installed under Green Deal. The Government should also clarify its expectations of CO2 saved through other energy efficiency programmes. The Department and The Green Deal Finance Company should communicate a consistent message on what success will look like.
5The Green Deal and ECO have similar goals but are different programmes operating in distinct...
Concluded (the committee's words)
The Green Deal and ECO have similar goals but are different programmes operating in distinct ways. They should be complimentary rather than competitive. Allowing loft and cavity wall insulation under CERO raises the question of what the Green Deal will now be used for. It is not clear what impact the recent changes to ECO will have on the take-up of the Green Deal.
6We recommend that DECC clarifies what it expects the Green Deal to be used for...
Recommended (the committee's words)
We recommend that DECC clarifies what it expects the Green Deal to be used for during the lifetime of ECO and produces clear consumer guidance as to the different ways in which Green Deal finance can be used (for example in isolation or in combination with other schemes and incentives). A one-stop place for consumers to determine their options would greatly simplify the customer journey and encourage take-up where households may not be aware of the combination of options available to them.
7We welcome the Government’s commitment to introduce a financing mechanism available to those who would...
Concluded (the committee's words)
We welcome the Government’s commitment to introduce a financing mechanism available to those who would not otherwise be eligible for a loan, but DECC’s current offer is burdensome and limiting. Unless the package is made more attractive to a wider group of consumers, Green Deal finance is likely to remain unappealing to many. We understand that DECC may be unwilling to subsidise the loans in order to lower the interest rates on Green Deal finance, but there may be other financial opportunities available, which could prove more attractive to customers.
8We recognise the need for consumer protection in calculating the Golden rule, but DECC should...
Recommended (the committee's words)
We recognise the need for consumer protection in calculating the Golden rule, but DECC should be able to offer a better deal for consumers. We recommend that DECC review whether it is being too cautious in calculating projected energy savings and in-use factors, so that the Golden Rule may become more ambitious. Other financial incentives, such as stamp duty discounts and variable council tax rates for more energy-efficient households, as well as other measures and regulations, should also be experimented with.
9The Government should set out in its response the extent to which (a) improvements in...
Recommended (the committee's words)
The Government should set out in its response the extent to which (a) improvements in consumer advice and (b) the offer to take businesses from quote to plan in a day have increased the uptake of the Green Deal. DECC should bring together the organisations working across the different stages of the Green Deal process to develop a shorter, more streamlined process across all parts of the Green Deal supply chain. We recommend that DECC sets out a strategy to monitor the impact of the different changes. The Green Deal Finance Company should develop the “Green Deal in a Day” so that it can be offered by all providers, while still ensuring that the process remains robust when moving from an assessment to a plan in a shorter period of time.
10It is disappointing that customers wishing to take out a Green Deal plan are either...
Concluded (the committee's words)
It is disappointing that customers wishing to take out a Green Deal plan are either not able to find a provider, or refused services by a provider on the grounds of distance. Even more worrying is the lack of access to the Energy Company Obligation for rural customers, who participate in paying for the scheme but often fail to benefit from it.
11We recommend that the Government should be more proactive in identifying the households most in...
Recommended (the committee's words)
We recommend that the Government should be more proactive in identifying the households most in need and ensuring that they are targeted by energy companies for the delivery of energy efficiency measures under ECO. We also recommend that the CSCO rural sub-obligation should ensure that isolated off gas-grid consumers are not bypassed by energy companies delivering their obligation.
12We welcome DECC’s initiatives to encourage energy efficiency in the domestic private rental sector.
Concluded (the committee's words)
We welcome DECC’s initiatives to encourage energy efficiency in the domestic private rental sector. DECC must ensure that the widest range of options is available to landlords and tenants to carry out the installation of measures.
13The Green Deal is suffering from a lack of engagement between consumers and the market.
Concluded (the committee's words)
The Green Deal is suffering from a lack of engagement between consumers and the market. Renewed efforts to promote the Green Deal and energy efficiency must now be a major priority for the Government. The Government’s initial promotional campaign came too early, before the Green Deal Finance Company and the supply chain were in a position to provide plans. The Pay-as-you-save model and the attachment of the loan to a property rather than the individual taking-up the loan remains a relatively novel concept and the Government has failed to make the case for the benefits of energy efficiency improvements. The recent Green Deal Home Improvement Fund campaign failed to address the underlying drivers of energy efficiency installations. By offering “free” incentives, which it then found itself unable to deliver, the Department is likely to have caused more confusion and mistrust without addressing the root of the problem: explaining the personal and societal advantages of retrofitting the UK’s housing stock.
14A new communication strategy is needed, which promotes energy efficiency for (a) individuals; (b) communities;...
Concluded (the committee's words)
A new communication strategy is needed, which promotes energy efficiency for (a) individuals; (b) communities; and (c) the country’s long-term goals. In relying on providers to carry out the Green Deal marketing, the Government has failed to communicate the wider benefits of energy efficiency. DECC should acknowledge its responsibility for doing this. The Department should draw on external marketing experts as necessary and collaborate closely with all players in the market. Clear and consistent messages must be communicated by all of those involved in Green Deal and ECO.
15As part of DECC’s new approach to communication, it should determine the best strategies to...
Concluded (the committee's words)
As part of DECC’s new approach to communication, it should determine the best strategies to promote energy efficiency measures in different areas and to different types of consumers. The Green Deal website should provide a straightforward customer journey and outline the costs incurred at each stage, as well as what incentives and options are available.
16In addition to a national communications campaign, the involvement of local authorities and associations is...
Concluded (the committee's words)
In addition to a national communications campaign, the involvement of local authorities and associations is pivotal to the successful implementation of the Green Deal. Local sources of information that communities are used to turning to and trust will play a vital role in encouraging energy-efficiency installations. Area-based approaches such as those encouraged by the Green Deal Communities fund are likely to further boost demand. Schemes such as the Big Energy Saving Network are also instrumental in delivering such plans.
17The Green Deal has failed to live up to expectations: its planning was flawed, its...
Concluded (the committee's words)
The Green Deal has failed to live up to expectations: its planning was flawed, its funding inefficiently delivered, and its implementation has been poor. These problems have all been aggravated by poor communication. Rather than facilitating access to energy efficiency measures and creating momentum in the market, the Green Deal has caused frustration and confusion for both consumers and the supply chain. The first eighteen months of the Green Deal have been largely wasted.
18The Green Deal could play a crucial role in meeting the UK’s emission reduction targets,...
Concluded (the committee's words)
The Green Deal could play a crucial role in meeting the UK’s emission reduction targets, but a combination of financial, communication and behavioural barriers has meant that many potential customers and partners have been disillusioned and alienated. It is imperative that these barriers are understood and addressed if the scheme is to move forward.
19Retrofitting the UK’s existing housing stock is an ambitious and worthwhile aim.
Concluded (the committee's words)
Retrofitting the UK’s existing housing stock is an ambitious and worthwhile aim. It cannot be met without substantial efforts to promote energy efficiency across all regions and consumer types. DECC has so far failed to make a sufficiently convincing case for energy efficiency in principle, particularly at a household level.

Evidence

Oral evidence sessions 4