Recommendation 17

So far as Day 1 provision itself goes, we have heard convincing evidence that some services may not be available straight away and are not clear what will be provided for those people who would use them. We invite the Ministry of Justice to set out what initial provision will be offered on Day 1 to those who need financial, benefits and debt services no longer available, a need that may be exacerbated by the conditions created by the covid pandemic. We recognise that suitable services will be made available at a later date, but we seek clear information on when that will be. We recommend that the Ministry set out a post-Day 1 procurement timeline for services not in scope for Day 1.