Recommendation 9

It is unacceptable that some prisoners do not have access to a community probation officer. HMPPS should set out why this is the case, and what work is being done to ensure that all IPP prisoners have access to a community probation officer to support them to progress through their sentence. We are also concerned that in some cases, the probation officer may have little knowledge of, or prior contact with, the offender. There needs to be sufficient resource for community-based offender managers to provide IPP prisoners with the support needed to prepare for parole hearings. HMPPS should set out what it is doing to ensure that probation officers have an adequate level of contact with the offender prior to their parole hearing.