Source · Select Committees · Justice Committee
Recommendation 19
19
Deferred
Publish clear and accessible guidance for litigants-in-person explaining claims process and responsibilities.
Conclusion
The Ministry of Justice and Civil Justice Council must publish guidance for litigants-in-person. It needs to explain the claims process, their responsibilities, and the implications of failing to comply with deadlines. This must be written in clear, accessible language and be available in accessible formats. (Recommendation, Paragraph 87) 57 Condition of the court estate
Government Response Summary
The government stated HMCTS is updating Reform systems to provide consistent case reference numbers for users, but did not address the recommendation to publish specific guidance for litigants-in-person.
Government Response
Deferred
HM Government
Deferred
Accept in part. HMCTS systems use different case number references. HMCTS is updating the Reform systems so that users are provided with the case reference numbers applicable for each case regardless of off-ramps and onramps. This will provide staff and end users a clearer method of associating the correct documents with a case.