Source · Select Committees · Justice Committee
Recommendation 16
16
Deferred
Include in-depth assessment of County Court recruitment and retention crisis in future review.
Conclusion
A future review must include an in-depth assessment of the recruitment and retention crisis of the County Court, extending the existing discussions regarding HMCTS pay scales to include assessments of current and required workload capacities ensuring any additional resource is effectively allocated where it is needed most. This assessment needs to learn from areas of good practice such as Wales, and Manchester, and understand why these areas are more successful in retaining staff. (Recommendation, Paragraph 75) Access to justice
Government Response Summary
The government outlined HMCTS's approach to designing digital services, which includes user research and co-design in line with the Government Service Standard, but did not address the recommendation for an assessment of the County Court's recruitment and retention crisis.
Government Response
Deferred
HM Government
Deferred
HMCTS’s approach to designing digital services involves extensive user research and co-designing with users (judiciary, court staff, legal representatives and Litigants in Person). We have continued to adjust and improve our piloting and testing approach, having learnt lessons from the Reform programme. We can confirm that this will continue to be our approach for any future digital reforms in the County Court in line with the Government Service Standard (Service Standard – Service Manual – GOV.UK).