Source · Select Committees · Justice Committee
Recommendation 10
10
Centralisation of County Court operations has devastated justice delivery, causing debilitating delays.
Conclusion
Despite its intended aim of simplifying the operation of the County Court, the centralisation of essential court operations has had a devastating impact on the delivery of justice, entrenching the postcode lottery and results in debilitating delays for all parties. The current methods of contacting a county court do not work. Users cannot find the necessary contact information, and centralised inboxes and phone numbers appear unmonitored as they fail to provide the required response rate. (Conclusion, Paragraph 53)
Government Response
A response document is linked to this report, dated 17 October 2025. Response attribution to this conclusion has not been verified. Read the response document ↗