Recommendation 23

We recommend that the Government clarify its intentions for the conditionality regime for disabled people. In particular, it should spell out what requirements beyond support conversations a disabled person might have to meet. Furthermore, if the nature of a person’s conditionality regime is to be left to the discretion of work coaches, the Government needs to make clear on what basis they will be making their decisions and what right of appeal a claimant will have. Conditionality for disabled people must not become dependent on the whims of work coaches. (Recommendation, Paragraph 156) 69