Source · Select Committees · Work and Pensions Committee
Recommendation 18
18
PIP assessment process experiences remain dreadful, requiring greater provider accountability.
Conclusion
People’s experiences of the PIP assessment process are often dreadful, so we fully support the proposal to record all assessments, but we think still more needs to be done to hold assessment providers to account for their performance. This subject is slightly beyond the scope of our inquiry, but it is a crucial area in which much more work needs to be done. (Conclusion, Paragraph 132)