Source · Select Committees · Work and Pensions Committee
Recommendation 18
18
Deferred
Incorporate the good work agenda into benefit conditions and train work coaches accordingly.
Recommendation
DWP should incorporate the good work agenda into claimants’ benefit conditions. Work coaches should agree what constitutes a ‘good job’ for each claimant during a more personalised claimant commitment process. DWP should set out in response to this report how it will train and support work coaches to do this. (Recommendation, Paragraph 93)
Government Response Summary
The government's response describes its commitment to Jobcentre accessibility and inclusivity within the new Jobs and Careers Service, including exploring assistive technology and an evolving accessibility strategy, but does not address the recommendation on incorporating the 'good work agenda' into benefit conditions or work coach training.
Government Response
Deferred
HM Government
Deferred
Our current network of Jobcentres is compliant with accessibility legislation. We recognise that our customers have different accessibility and support needs. Accessibility and inclusion are core drivers of any changes that are planned. We are consistently embedding accessibility and inclusivity into the design of the new Jobs and Careers Service and throughout the entire customer journey. Jobs and Careers Service will work for everyone. We are exploring the use of assistive technology to further improve accessibility and inclusivity, ensuring that people can access services online, by phone, or in person. Underpinning this is a comprehensive and continually evolving accessibility strategy grounded in policy, operational standards, and customer insight, and supported by measurable actions and accountability to deliver: • Consistent and up-to-date policy and standards: Operating in accordance with statutory and best practice guidance, regularly assessing facilities against recognised accessibility criteria. • Collaborations to strengthen insight and engagement: We gather feedback from customers, staff, and representative groups e.g. RNID and RNIB to identify barriers and inform continuous improvement. • Resolution of inaccessibility issues: DWP is implementing clear, measurable actions to resolve issues of inaccessibility, with named leads accountable for progress. • Transparent monitoring and reporting: With a commitment to provide oversight and governance to continuously improve our services.