Source · Select Committees · Work and Pensions Committee
Recommendation 14
14
Provide detailed plans for 'Jobcentre in your pocket' outlining public expectations and journal interaction.
Recommendation
In its response to this report, DWP should provide more details about its plans for a ‘Jobcentre in your pocket’. DWP should set out what the public can expect from a ‘Jobcentre in your pocket’, how it will interact with the current Universal Credit journal and how it will ensure it delivers a successful digital product that meets claimants’ needs. (Recommendation, Paragraph 77)
Government Response
A response document is linked to this report, dated 13 November 2025. Response attribution to this recommendation has not been verified. Read the response document ↗