Source · Select Committees · Work and Pensions Committee
Recommendation 5
5
Deferred
Clarify changes to benefit compliance monitoring and its integration into Jobcentre appointments.
Recommendation
In its response to this report, DWP should clarify what changes it is making to the system for monitoring compliance with benefit conditions. In particular, it should set out how it will move benefit monitoring “from the foreground to the background” of Jobcentre appointments. (Recommendation, Paragraph 31)
Government response summary AI-generated
The government states that further details on changes to benefit monitoring will be provided in due course, following consideration of consultation findings and the conclusion of a departmental safeguarding review currently underway.
Summary of the government's response below — read the verbatim text to verify.
Government Response
Deferred
HM Government · verbatim extract
Deferred
As part of our reforms to develop a new Jobs and Careers Service, we will focus on providing genuine support for people, rather than primarily monitoring compliance and benefits administration. As part of the Pathfinder, we are exploring alternative approaches to how claimants demonstrate they are meeting their conditionality requirements. For those who are digitally capable, this may include agreeing to provide evidence of their work search activity through their Universal Credit account, for example. Throughout the new service we are exploring how digital tools can better support customers to get into and on in work. We partially accept this recommendation as the testing is in the very early stages, and we will gather both claimant and work coach feedback throughout. Once we have initial findings, we will review the policy and decide on next steps. We will set out next steps in the report on delivering the Jobs and Careers Service in spring 2026.
Read the full response on Parliament ↗