Source · Select Committees · Work and Pensions Committee
Recommendation 3
3
Accepted
Introduce an employment support guarantee detailing personalised support from new jobs service.
Conclusion
To demonstrate the Government’s commitment to supporting rather than coercing people into employment, it should introduce an employment support guarantee that sets out the personalised support and advice people can expect to receive from the new jobs and careers service. (Recommendation, Paragraph 24)
Government response summary AI-generated
The government is exploring alternative approaches to how claimants demonstrate conditionality within the Pathfinder, including providing evidence through Universal Credit accounts for digitally capable individuals. It partially accepts the recommendation to introduce an employment support guarantee, stating that it will gather feedback, review policy, and set out next steps in a report on delivering the Jobs and Careers Service in spring 2026.
Summary of the government's response below — read the verbatim text to verify.
Government Response
Accepted
HM Government · verbatim extract
Accepted
The new Jobs and Careers Service will provide personalised employment support, including increasing the emphasis on employment, skills, and careers support, and helping people into sustainable employment. This includes strengthening links across the employment and careers advice we provide, training work coaches to provide higher quality coaching interactions to customers, exploring the use of digital, telephone and face to face channels as appropriate, and working with local partners and employers on holistic support, training and local employment opportunities. Once the new Jobs and Careers Service is developed, we will set out what support and advice customers can expect from it. Whilst there may not be a guarantee, we are considering a statement of service as part of the flexible, personalised approach we wish to take, adapting to individual customer’s circumstances. More detail on a clear statement of service will be set out in the report on delivering the Jobs and Careers Service in spring 2026.
Read the full response on Parliament ↗