Source · Select Committees · Work and Pensions Committee
Recommendation 51
51
Paragraph: 230
It is disappointing that suggestions to improve Universal Credit have apparently been thwarted by an...
Conclusion
It is disappointing that suggestions to improve Universal Credit have apparently been thwarted by an IT system which was supposed to be developed in an agile fashion, yet seems to be anything but. It is unfortunate that such a rigid, clunky IT structure was adopted for UC which makes improvements required by Ministers and needed by claimants harder to implement, adding greater costs to benefit administration.
Paragraph Reference:
230
Government Response
A response document is linked to this report, dated 12 January 2021. Response attribution to this conclusion has not been verified. Read the response document ↗