Source · Select Committees · Work and Pensions Committee
Recommendation 30
30
Paragraph: 132
We recommend that the Department invests in expanding and developing Help to Claim so that...
Recommendation
We recommend that the Department invests in expanding and developing Help to Claim so that the service can provide support to people beyond the application process. This should include debt advice, support for people who are struggling with Advance repayments, and tailored support for people with complex needs who need additional support throughout their claim. The service should also offer digital support—for example, supporting people to make use of the online journal to maintain their claim. This would bring Help to Claim closer to the original plans for Universal Support.
Paragraph Reference:
132
Government Response
A response document is linked to this report, dated 12 January 2021. Response attribution to this recommendation has not been verified. Read the response document ↗